Telecom Myths, a Third Angle View 

Technical:

Technical has again claimed that the network is excellent and no complaint exists. However, if some complaints are still coming that must be due to ignorance of customers who don’t know how to operate our devices. Some of the customers who claim that they are facing service disruption shall be thankful to us, as Technical purposely gives breaks so that customers can enjoy some leisure time with their families especially when we are not providing service. Technical has further suggested that marketing may include additional charges against these occasional breaks, as we are providing our customers mental relief by doing this as a corporate social responsibility. In the end, Technical said that no stone will be left unturned to provide excellent services; though most of the stones have already been turned and remaining have been picked up by the customers who sometimes use to throw it at our offices or teams as an acknowledgement of our excellent services.

Sales & Marketing:

Sales have shown their keen interest that they aspire to sell, but a major hindrance is company policy to charge customers against services. On the contrary, if we are allowed to sell our services Free of Cost then we can not only achieve the target, rather surpass it. When hesitantly asked that it will have a negative impact on revenue, we were told that revenue is a financial matter which must be asked from finance, as it’s not related to sales. Furthermore, sales have again requested to expand the network to high potential areas like Chichu Ki Malian, Kala Shah Kakoo, Tharparkar, Kaloor Kote and FATA, as these are the areas where our Telecom services can be sold like hot cake. About a myth which is propagated by some mean people that the first customer is disconnected and then he is given connection with a new number, Sales described it as merely interdepartmental jealousy. It reflects sales performance and strong relationship with customers that how quickly we bring back customers within hours of disconnection despite by bad services/policies of our company.

HR:

Our HR is the department which enjoys the status of most popular department among employees. HR has always gone an extra mile to provide relief and comfort to the employees. Immaculate examples are the attendance system and warnings to black sheep who come late. For keeping the morale of staff sky high, HR issues E-newsletter/IT Tips which is highly applauded by the employees especially riggers/technicians/helpers who acknowledged that their life was in the depths of darkness before this light was sprinkled by HR. Recently in a high-level meeting, HR told management that employees’ morale has enormously escalated, management smiled on this which HR claimed as recognition of HR efforts. However, some narrow-minded staff illustrated it as management was making fun of this claim. HR has taken serious note of this and planning to issue show cause notice to such pessimist employees who always narrate negative stuff.

Finance:

In a recent briefing at Head Office, Finance denied any shortage of funds. They rather told that ample funds are available for any project Nevertheless, relevant departments are not asking for funds. For that reason, projects are getting delayed. Finance turned down the rumours that some employees’ salaries and claims are processed well before others and told that it is done transparently, nevertheless, that all employees get claims/salaries without any discrimination. Conversely, if accounts are not matching the above statement, then it shall be considered as human error due to which sometimes few people get salaries/claims earlier than normal employees. To curb this, finance is buying software which hopefully will be implemented by the Year 2063 and after that salary/claims will be done transparently 100%. When asked about tax certificates that are not provided this year, finance told that employees shall follow civil disobedience calls by PTI. There is no need to submit income tax returns and in case FBR asks employees then better to consult Imran Khan rather than Finance.

Administration:

Admin proudly announced that offices rehabilitation project is launched in which washrooms of Technicians office will be repaired which has been out of order for last 13 years. Technicians celebrated this with fireworks followed by dinner where the admin was invited as special guests but at the end of the party, the admin told employees that the project will take another 7 more years for implementation. The administration has also turned down the request of Technicians that they shall also be given Nestle water. Currently, in technicians’ offices, water is supplied from some “Boota Water Service”. Admin updated that these employees have been drinking contaminated water for ages so clean water like Nestle is not suitable for them. It is worth mentioning that all other offices are provided with Nestle water but, just to take better care of technicians, the admin has reiterated to supply “Boota Water” in that office.